Return & Refund Policy
Last updated: September 22, 2026
1. Return Window
You may request a return within 14 days of delivery. Requests made after this window cannot be accepted.
2. Condition of Returned Items
Opened units are accepted for return as long as the unit is undamaged and complete — all original accessories, cables, power supply units, and packaging materials included. Units returned damaged, incomplete, or with missing parts will not qualify for a full refund.
3. Return Shipping
The customer is responsible for return shipping costs. We recommend using a trackable, insured shipping method — MinerHaolan is not responsible for units lost or damaged in transit back to us.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method. No restocking fee is charged on qualifying returns.
5. How to Start a Return
Contact us via the contact form, email, or WhatsApp with your order reference before shipping anything back. We'll confirm eligibility and provide a return address.
6. Non-Returnable Situations
Units that arrive damaged in original shipping, or with a manufacturer defect, are handled under our separate Repair & Warranty coverage rather than this return policy — contact us and we'll route you to the right process.
7. Contact Us
For return requests or questions about this policy:
- Legal entity: HK Rumax Technology Limited (trading as MinerHaolan)
- Email: info@minerhaolan.com
- WhatsApp: +1 (407) 676-4098
- Address: Flat B, 2/F, Block B, Marvel Industrial Building, 17–23 Kwai Fung Crescent, Kwai Chung, New Territories, Hong Kong