Question 1

Where is your company located?

Accepted Answer

Miner Haolan is headquartered in Hong Kong, with warehousing facilities for fast shipping across Asia and worldwide. Our central location allows us to serve customers globally with competitive shipping times.

Question 2

Do I have to pay VAT?

Accepted Answer

VAT and import duties vary by destination country. Orders shipped from Hong Kong may be subject to local customs duties and taxes. We provide all necessary documentation for customs clearance, and our team can advise on requirements for your location.

Question 3

Is there a warranty?

Accepted Answer

Yes! All new miners come with manufacturer warranty, typically 6-12 months depending on the brand. We also offer extended warranty packages and have an in-house repair facility in Hong Kong for post-warranty service.

Question 4

What payment methods do you accept?

Accepted Answer

We accept bank transfers (SWIFT), cryptocurrency payments (BTC, ETH, USDT), and credit cards for orders under $5,000. For large B2B orders, we offer flexible payment terms and escrow services.

Question 5

How long does shipping take?

Accepted Answer

Orders from our Hong Kong warehouse typically ship within 1-3 business days. Delivery to Asia takes 3-5 days, to Europe 7-10 days, and to North America 7-14 days. Express shipping is available for urgent orders.

Question 6

Do you offer hosting services?

Accepted Answer

Yes! We partner with mining facilities across Asia offering competitive electricity rates starting at $0.04/kWh. Contact us for customized hosting solutions including setup, monitoring, and maintenance.

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